Opening Hours

Monday – Friday
8:00am – 5:00Opm

Shipping Policy
Order Fulfillment: Orders are processed and dispatched from global ateliers to mainland USA only. We warmly welcome Jamaican, Caribbean and international customers who utilize US-based freight forwarding and courier services.
Delivery
Shipping Address:‍ ‍Customers must enter a USA based address at checkout. For shoppers not residing in the USA, you must enter the United States address provided by your courier/freight forwarding company. This includes your unique warehouse account number or mailbox ID (where applicable).
International Shipping Times: Shipping times vary depending on global suppliers and will be stated at the end of the bottom of the Product Description section.
Duties and Taxes:
All buyers are solely responsible for any customs duties, import taxes, or customs clearance fees levied by local custom authorities where applicable..
Returns, Exchange & Refund Policy
Return Window
Customers have 30 days from the delivery date shown on your tracking info to request a return or a refund for products purchased from Vogue Harbour.
Return and Exchanges
We accept returns and exchanges within 30 days of delivery for the following:
- Incorrect Fulfillment-Items or items that are incorrect in color style or in size by mistake
- Soiled items
- Item Doesn't Match Description - products do not match photos
- Damaged or Defective Items
Condition: Items must be unwashed, unworn, and have all original tags attached.
We do not offer direct exchanges (item swaps). To get a different size or color, please return your original item for a refund and place a new order on our website.
How to Start a Return or Exchange:
1. Contact Us: Email vogueharbour@yahoo.com with your order number and the reason for your return.
2. Review: Our team will review your request within 2 business days and send you return instructions.
3. Ship It Back: Securely package your item and mail it to the address provided in our authorization email.
Return Shipping Costs
- Customers are responsible for paying their own return shipping costs unless the item arrived damaged or incorrect. VogueHarbour will take responsibility for shipping cost if your exchange item was damaged or incorrect.
- Inspection: Once your return is received and inspected and approved, we will email you to confirm approval.
Refunds
- Approved refunds are processed automatically back to your original payment method within 3-7 working days.
- Store Credit Option: You can choose to receive your refund as store credit via an electronic gift card, issued immediately upon approval of your refund.
Terms of Service - Last Updated: August 14, 2026
Welcome to Vogue Harbour, our online store. This website is operated on the Squarespace platform. Throughout the site, the terms "we", "us" and "our" refer to our clothing brand. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms").
Please read these Terms of Service carefully before accessing or using our website.
1. Business Identification & Contact
This website is operated by Vogue Harbour, an online clothing retail business, duly registered and based in Kingston, Jamaica. For any questions, support requests, or legal inquiries, please contact us via our official customer support channels provided on our contact page.
2. Eligibility & Account Security
By agreeing to these Terms of Service, you indicate that you are at least the age of majority in your country of residence to conduct business on our website. If you create an account on our Squarespace store, you are entirely responsible for maintaining the security of your account credentials and for all activities that occur under your account.
3. Products & Pricing
Accuracy: We make every effort to display the colors, textures, and images of our clothing items as accurately as possible. However, we cannot guarantee that your device's display will perfectly reflect the actual product.
Pricing Changes: All prices for our products are subject to change without notice. We reserve the right to modify or discontinue any item or service at any time.
Errors: In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for that product, even if the order has been confirmed and your payment processed. If your payment has already been processed, we will issue a full refund.
4. Payments & Billing
Payment Methods: We accept payments through PayPal, a secure gateway integrated into our Squarespace checkout, we also accept major credit cards such as credit cards below, also via our Paypal secure payment gateway.
- Visa
- Mastercard
- American Express
- Discover
In order to pay using major credit cards, at checkout, please click on the Paypal button and continue to the next page to access the option to pay using major credit cards.
Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made on our online store. We reserve the right to refuse or limit any order that appears to be placed by dealers, resellers, or distributors.
5. Shipping, Delivery & Custom Duties
Order Fulfillment: Orders are processed and dispatched from global ateliers to mainland USA only. We warmly welcome Jamaican, Caribbean and international customers who utilize US-based freight forwarding and courier services.
Shipping Address:‍ ‍Customers must enter a USA based address at checkout. For shoppers not residing in the USA, you must enter the United States address provided by your courier/freight forwarding company. This includes your unique warehouse account number or mailbox ID (where applicable).
International Shipping Times: Shipping times vary depending on global suppliers and will be stated at the end of the bottom of the Product Description section.
Duties and Taxes: All buyers are solely responsible for any customs duties, import taxes, or customs clearance fees levied by the local custom authorities.
6. Returns, Exchanges & Refunds
Our return policy is designed to ensure a fair shopping experience:
Timeframe: Customers must initiate a return or exchange request within 30 days of receiving their package.
Condition: Clothing items must be returned unworn, unwashed, undamaged, with all original tags attached, and in their original packaging.
Refund Process: Once your return is received and inspected, we will notify you of the approval of your refund. Approved refunds will be credited back to your original payment method. A store credit or gift card can also be issued in the amount of the refund. Shipping costs are non-refundable.
7. Intellectual Property
All content included on this website, including but not limited to clothing designs, product photography, text, graphics, logos, images, digital downloads, and data compilations, is the exclusive property of our brand and protected by Jamaican and international intellectual property laws. You may not copy, reproduce, or exploit any portion of our site without express written permission.
8. Prohibited User Conduct
When using our website, you strictly agree not to:
- Use our clothing items or site content for any unlawful or unauthorized purpose.
- Transmit any malwares, viruses, or destructive codes to our website.
- Attempt to gain unauthorized access to our site’s hosting servers or networks.
- Engage in fraudulent purchasing activities or identity theft.
9. Limitation of Liability
To the maximum extent permitted by law, our business, or platform partners (Squarespace) shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of our service or any products procured through our online store. This includes, but is not limited to, delivery delays caused by courier services or weather disruptions.
10. Governing Law
These Terms of Service and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with any applicable international law where shopper is a citizen and the laws of Jamaica.
11. Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website. It is your responsibility to check our website periodically for changes to our Terms of Services..
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our online clothing store (the "Site") hosted on Squarespace, operating out of Jamaica.
1. Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
We collect Device Information Using the Following Technologies:
Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, including credit card numbers, email address, and phone number. We refer to this information as "Order Information."
When we mention "Personal Information" in this Privacy Policy, we are referencing both Device Information and Order Information.
2. How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping via couriers or international postal services or international shippers and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our clothing collections or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above:
Squarespace: We use Squarespace to power our online clothing store. Squarespace processes your data securely to provide hosting and e-commerce infrastructure.
Google Analytics: We use Google Analytics to help us understand how our customers use the Site.
Finally, we may also share your Personal Information to comply with applicable international laws to respond to any lawful request for information we receive, or to otherwise protect our rights.
4. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. Security of Your Information
We take reasonable technical and organizational precautions to protect your personal data against loss, misuse, or unauthorized alteration. Paypal also secures your information by automatically encrypting all transaction data by using advanced protocols such as SSL encryption for all transaction and data exchanges.
6. Changes to This Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
7. Governing Law
This Privacy Policy and any data disputes arising from your use of the Site shall be governed by and construed in accordance with the relevant international laws governing the country of citizenship of the customer and the laws of Jamaica.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided on our store contact page.
1. Frequently Asked Questions (FAQ)
Shipping & Delivery
- How much does shipping cost? Shipping is 100% free with no minimum spend and no hidden handling fees at checkout.
- Where do you ship? We currently ship to all addresses within mainland United States.
- Can I order from outside the United States? You can order from outside the USA if you currently use a local freight forwarding or courier service from your country which receives your items in a USA warehouse or any other legitimate location and delivers your item to you in the country you are located
- How long will my order take? We source directly from global ateliers to bring you high-quality, trendy clothing at affordable prices. Orders are delivered within 10–15 business days from the date of your order.
Returns & Exchanges
- What is your return window? You have 30 days from the tracking delivery date to request a return.
- Do you offer exchanges? We do not offer direct exchanges. To get a different size or color, please return your original item for a refund and place a new order on our website.
- Who pays for return shipping? Customers cover return shipping costs unless the item arrived damaged or incorrect
Get in Touch
Have a question about a style, or need help with an existing order? We are here to help.
Our customer support hours are Monday to Friday, 8:00 AM – 5:00 PM (EST). We aim to reply to all email inquiries within 24–48 business hours.
- Email Us: vogueharbour@yahoo.com
- Call or WhatsApp: +1 (876) 416-4027

Contact Information

6B Acorn Place

Kingston 6

Jamaica

Telephone: 1-876-416-4027

Email:vogueharbour@yahoo.com

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